Terms and Conditions

Cancellation and Refund Policy

Accommodation and Airport Pickup

Cancellation and Refund Policy (v4.0)

Purpose of this policy

The purpose of this Refund Policy is to set out the procedures which a student must follow to withdraw from a course and to get a refund. Please note that refunds will only be paid in the circumstances set out in this Refund Policy.

This Refund Policy is made in accordance with the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 ("ESOS Act and Regulations") and the National Code of Practice for Registered Authorities and Providers of Education and Training to Overseas Students 2007 (refer to http://www.dest.gov.au/esos/ for more information).

Definitions

  1. In this Refund Policy and as the context permits,
    1. "Administration Fee" includes, but is not limited to, bank and any other charges/costs related to the refund and transfer of any refund.
    2. "Administration Fee" includes, but is not limited to, bank and any other charges/costs related to the refund and transfer of any refund.
    3. "you" or "your" means the Student and as the context permits includes the Student’s legal guardian.
    4. "Cancellation Fee" means an amount equal to 20% of the total Tuition Fee for the Course or in a Package of Courses for each Course.
    5. "College" means Australian Pacific College/Southern Cross High School (APC/SCHS)
    6. "Course" means a course of education in which you are enrolled in.
    7. "Course Money" is made up of the following components: (i) Application Fee; (ii) Administration Fee; (iii) Services Fees; and (iv) Tuition Fee.
    8. "Course Start Date" means the date the Course is scheduled to start at the time you submit your application to enrol in the Course. For clarity, where the Course is to be taught over more than one term, the Course Start Date is the first day of the first term that the Course is schedule to start at the time you submitted your application to APC/SCHS.
    9. "Non-refundable Fees" means the fees listed in clause 0.
    10. "Package of Courses" means 2 or more Courses which you have enrolled in as a package and where you will study the Courses either consecutively or simultaneously.
    11. "Services Fees" include, but are not limited to, guardian arrangement fee, suitability of accommodation inspection fee, airport pick-up fee, accommodation booking fee, further studies placement fee, ISC/other provider reporting fee and any other fee for services ordered by you which are not refundable.
    12. "Student Course Variation form" means a written notice in a form prescribed by APC/SCHS completed by you, or, if you are under the age of 18 years, your legal guardian, withdrawing from or cancelling your enrolment in the Course.
    13. "Student Default" includes circumstances where: (i) you failed to pay an amount you are liable to pay to APC/SCHS, directly or indirectly, in order to undertake your Course; (ii) you breached a condition of your student visa; (iii) you have behaved in a manner which is inconsistent with the General Conditions of Enrolment or which amounts to misbehaviour;
    14. "Tuition Fee" means the price of tuition for a Course
    15. "Withdraw from the Course" includes circumstances where you cancel your enrolment in a Course

    2. How you may withdraw from a Course

  2. To withdraw from a Course you must provide APC/SCHS with a completed Student Course Variation form.
  3. For the purposes of making refunds, the date that APC/SCHS receives your Student Course Variation form is the date that you are taken to have withdrawn from a Course.

    4. Refund where you withdraw before the Course Start Date

  4. Except for Courses that are part of a Package of Courses, if you withdraw from a Course before the Course Start Date (other than for reason of student visa refusal) APC/SCHS will refund to you the Course Money less: (i) any unpaid Application Fee; (ii) any unpaid Administration Fee; (iii) the Services Fees; and (iv) the Cancellation Fee.
  5. In the case of a Package of Courses, if you withdraw before the Course Start Date of the first Course in a Package of Courses (other than for reason of student visa refusal), APC/SCHS will refund to you the Course Money for each Course in the Package of Courses less:
    1. any unpaid Application Fee;
    2. any unpaid Administration Fee;
    3. the Services Fees; and
    4. the Cancellation Fee.

    6. Refund in the case of student visa refusal

  6. If you require a student visa to attend the Course or a Package of Courses and your application for a student visa is refused by the Department of Immigration and Citizenship, APC/SCHS will refund to you the Course Money less the following (as provided in the ESOS Act and Regulations):
    1. administration expenses totalling no more than the lesser of: (i) $250; and (ii) 5% of the total amount of Course Money that the provider received in respect of the student for the course before the default day;
    2. the part of expenses for travel, accommodation and other domestic services that cannot be offset by providing the services to someone else;
    3. the amount of compulsory union fees;
    4. the cost of books, equipment and other materials needed for the course; and
    5. the proportion of the course money that the provider received in respect of the student before the default day that is equal to the proportion of the course that was provided to the student before the default day.
  7. If your visa has been refused, you must provide evidence of the refusal before APC/SCHS makes any refund of the Course Money.

    8. Refund where APC/SCHS cancels the Course

  8. If before you withdraw from a Course APC/SCHS:
    1. does not start the Course by the Course Start Date or such later date as agreed between you and APC/SCHS; or
    2. stops providing the Course at any time after it starts but before it is completed, APC/SCHS will refund to you the Course Money APC/SCHS has received from you, however, no refund of Course Money will be made to you if:
    3. APC/SCHS arranges for an alternative course to be provided to you (at our expense), whether by APC/SCHS or another provider; and
    4. you accept the alternative course.

    9. When you will not receive a refund

  9. No refund will be made to you (other than for reason of student visa refusal) in the following circumstances:
    1. Where you withdraw from the Course after the Course Start Date;
    2. Where you withdraw from any Course that is part of a Package of Courses after the Course Start Date of the first Course in the Package of Courses;
    3. Where APC/SCHS cancel, suspend or terminate your enrolment as a result of Student Default; or
    4. In any other circumstances not referred to in clauses 4, 5, 6 and 8.

    10. Payment of refunds

  10. Refunds made under clauses 4, 5, 6 and 8 will be paid directly to you (or if you are under the age of 18 years, your legal guardian). APC/SCHS may also pay your refund in accordance with your written direction but are not obligated to do so. All refunds will be paid in accordance with the provisions of the ESOS Act and Regulations.
  11. APC/SCHS may pay refunds by bank draft or by direct credit (in case of refund within Australia) or by telegraphic transfer (in case of refunds outside of Australia) at our option. APC/SCHS may require you to provide evidence of the existence of your bank account.

    12. Non-refundable Fees and charges

  12. If provided in this Refund Policy APC/SCHS may deduct the following Non-refundable Fees from the Course Money:
    1. Application Fee;
    2. Services Fees; and
    3. Administration Fee.

    13. Payment of Course Money by instalments

  13. Where you pay Course Money by instalments and you withdraw from the Course, you are required to pay us:
    1. all unpaid Non-refundable Fees; and
    2. where you withdraw from Your Course before the Course Start Date, the Cancellation Fee; or
    3. where you withdraw from Your Course on or after the Course Start Date, all unpaid Tuition Fees for Your Course.

    14. Refunds in Australian Currency

  14. All refunds will be made in Australian currency only. APC/SCHS is not responsible for currency exchange rate fluctuations and/or delays or loss of refund in transit (mail, courier, telegraphic transfer or otherwise).

IMPORTANT

No refunds are possible unless APC/SCHS procedures are followed. APC/SCHS reserves the right to change its procedures without notice, according to its own requirements, or Australian Government regulations. This agreement and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia's consumer protection laws.

Accommodation and Airport Pickup

If you require accommodation and/or airport pickup you must:

  • Pay the appropriate fees.
  • Advise APC of your arrival details (flight Number, date and time of arrival) at least 2 weeks prior to your arrival in Australia.
  • APC will then send you full details of your accommodation and confirmation of airport pick-up.

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