| Communication |
- communicating verbally with others in negotiation, training and questioning
- writing a range of simple documentation and communications
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| Teamwork |
- completing individual tasks to support team goals
- conveying workplace procedures and work instructions to team members
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| Problem solving |
- resolving issues and conflicts with team members
- using manuals and other documentation to overcome problems with information technology or other office equipment
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| Initiative and enterprise |
- demonstrating individual responsibility for completing tasks
- suggesting improvements to support the development of improved work practices and team effectiveness
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| Planning and organising |
- contributing to planning processes with team members to meet expected outcomes
- gathering, organising and applying workplace information for the organisation's work processes and information systems
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| Self management |
- identifying development needs and seeking training to fill needs
- monitoring and recording the performance of own work area
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| Learning |
- developing a comprehensive knowledge and understanding of products and services
- identifying priorities and pursuing personal work goals in accordance with organisational objectives
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| Technology |
- using information communication technology to communicate with team members or clients
- using word processing packages, spreadsheets and/or databases to produce written correspondence and reports
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