| Communication |
- communicating with business contacts to promote the goals and objectives of the business
- obtaining feedback from colleagues and clients
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| Teamwork |
- leading, planning and supervising the performance of team members to develop team cohesion and to foster innovative work practices
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| Problem solving |
- accessing and assessing information for accuracy and relevance
- developing strategies for minimising risks
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| Initiative and enterprise |
- identifying networking opportunities and developing operational strategies to ensure the viability of the business
- instigating new or different work practices to improve productivity or service delivery
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| Planning and organising |
- allocating work to meet time and budget constraints
- developing plans and schedules
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| Self management |
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| Learning |
- participating in professional networks and associations to obtain and maintain personal knowledge and skillsservices
- systematically identifying learning and development needs
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| Technology |
- using business technology to access, organise and monitor information
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