All the modules contain competencies described in the SIT07 Tourism Hospitality and Events Training Package.

This unit describes the performance outcomes, skills and knowledge required to access and interpret specific details about tourism products correctly and accurately.

This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services accurately and to present quotations to customers. It requires the ability to provide quotations for products and services where some costing and pricing has already been undertaken in the product development phase.

This unit describes the performance outcomes, skills and knowledge required to make and administer bookings for tourism or hospitality products and services. It requires the ability to identify the customer's product requirements, request and confirm these with appropriate suppliers, and administer all bookings through to finalization. It describes the coordination of bookings with suppliers, normally a business to business supply.

This unit describes the performance outcomes, skills and knowledge required to process a range of travel documentation commonly used or issued within the tourism industry. It requires the ability to identify and interpret all documentation requirements and to prepare and dispatch documents within designated deadlines.