Frequently asked questions (FAQ)

This section will hopefully answer some of your questions. If you still need more information, please contact us in Student Services.

General questions

Q - What does CoE mean?
A - Confirmation of Enrolment

Q - What does DIAC mean?
A - Department of Immigration and Citizenship

Q - I got an SMS from APC to pick up my medibank card. Where do I pick up?
A – For Kent St- All you need to do it to visit the reception area and look in the student pigeonholes. For all other campuses please ask at reception.

Q - I lost/left my ________ in the classroom. Where can I find it?
A – Please go to your reception and ask for the lost and found box.

Q - I requested a document and I received an SMS to pick it up at Kent St. Where can I get it?
A – Please go to reception to pick up any requested documents.

Q - I want to get a student ID.
A – If it is your first ID we will take a picture of you at your orientation (both ELICOS and VET students) then please visit your campus reception to pick it up.

Q – Can you photocopy things for me? Can I buy paper from APC for printing? Can I buy a notebook?
A – Of course, the pricing is as follows:

• Photocopies- 20cents per page
• Blank printing paper- 20cents per sheet
• Recycled printing paper- free
• Notebooks - $2 each

Q - Printer/Internet in the computer labs is not working
A – Not a problem, we will come and assist you and, if required, an IT technician will be called upon.

Q - My classroom is closed. Can you please open this for me?
A - Your classroom may be locked for security reasons. If not, one of our Student Services staff can unlock it for you.

Q - I have an appointment. Can I please see her/him?
A – Of course, we will ring that person and inform them of your arrival.

SSO

ELICOS questions

Q - What are the requirements to apply for an Elicos course?
A - Applicant’s Passport/visa

Q - Can I get a copy of Unit ___ for ___ level? How much do I need to pay for it?
A - Yes we can provide students with a copy of a chapter of their textbook which costs $2. However if you will be studying longer than 3 weeks, due to copyright laws you will need to purchase the full textbook.

Q - I got a message about my low attendance and absences, but I was in class. Can you check what happened?
A – Sure we will double check with our class rolls and consult your teacher.

Q - I want to change session from Morning to Evening. What form should I fill in?
A – Fill out a Student Course Variation Form to change session. All forms requesting a session change need to be submitted before Wednesday.

Q - I want to check my attendance. Can I check it here?
A – Yes we can check your attendance rate on the spot however should you want it on a document you will need to do a request form.

Q - I’m late and my teacher asked me to get a late slip.
A – Please fill out the ELICOS late book at Student Services in Kent Street or at Manly reception. A yellow late slip will also be made for you to give to your teacher.

Q – I was supposed to take the clas movement test today but my name is not on the list. What should I do?
A – Go to Student Servicees and ask to speak to Kellie or Carla.

Q - I want to speak to someone about my issues/complaints about my class teacher.
A – We have a grievance form available for you and all grievances are investigated and a student advised of the outcome. APC values student feedback.

Q - I failed my test and I would like to know why
A - Go to Student Services and ask to speak to Kellie or Carla. One of them will go through your test with you.

Q - I would like to move to another college. What should I do?
A – Go to Student Services and fill in a Student Course Variation Form.

Q - I am going back to my home country. What should I do?
A – Go to Student Services and fill in a Student Course Variation Form.

Q - I would like to know how long I have been studying in my current level
A – Go to Student Services and ask them to check for you.

Q - I want to get my textbook
A – Go to Student Services. If you have paid a textbook fee your textbook will be given to you. If you change levels you will need to pay for your new textbook.

Q - How much do I need to pay for a text book? (First/second time)
A – First time: $70, Second time: $50

Q - Where is the class movement test? What time is the class movement test? When is the class movement test?
A – Room number 8 2:15pm every Wednesday

EAP Students Dinner at Colombian Restaurant in Sydney

"Janine Honda, our EAP Coordinator, organised a delicious Colombian dinner for our EAP students and teachers at San Juan Restaurant”

Rock Climbing	BBQs

More details at Reception or with Geoff: Mob 0425 203 253 or ghyde@apc.edu.au.
He is your Activities Officer
Please confirm ….if you are coming by txt or email or tell someone at your Reception Desk.

Come and enjoy yourself doing something interesting!!

VET questions

Q - I want to check my last term’s results, can I check it here?
A - Check the student resource centre. (http://src.apc.edu.au) log in with your SID number, your password is the same as your online password.

Q - What time does my (GE, Biz, IT) class start?
A – Go to Student Services and they will check for you.

Q - I received an SMS that I failed one subject. What should I do?
A – Go to Student Services. They will explain what you need to do. You may have to complete the Holiday Intensive Program or repeat the subject.

Q - What happens when the student does not pay the cancellation fee and just leaves the country?
A – Basically, we cannot chase the student for the payment but we have to remind them that there will be a record of outstanding fee in our system and this will have to be settled first if they require any services from us in the future (this does not include obtaining a transcript for previous terms) or if they intend to study again at APC.

Q - I failed the Business/IT entry test. What are my options now?
A – You will need to do more English. Please go to Student Services to ask them what you need to do.

Q – What are the requirements to apply for a VET course?
A – Accademic/English requeriments depend on the course, Passport/visa

Q - Can I apply for a fee agreement? What is the procedure to have a fee agreement?
A – Go to Student Services and talk to them about the reasons for needing a fee agreement. They will tell you what your payment plan is.

Q - Can I get a timetable after the enrolment period?
A – No. If you have difficulty during the enrolment period please contact the college immediately. Late enrolments in weeks 1 and 2 of term are usually not possible without evidence of compassionate/compelling circumstances.

Q - What should I do if I was sick and I couldn't come to APC?
A - Bring medical certificates and fill in the leave form

Q - What should I do if I can not update my assessments online?
A - Send an email to helpdesk@apc.edu.au/ contact Claudia or Alfonso

Q - I forgot my password to log in to the online courses portal. What should I do?
A - Send an email to helpdesk@apc.edu.au/ contact Claudia or Alfonso

Q - What is the difference between suspend and defer my course?
A - Suspend means you are stopping for a while after the start date of your course. Defer means you are delaying the start of your course before the start date of your course

Q - I am going back to my home country. What do I have to do?
A - Go to Student Services to complete a Student Course Variation Form. You may be asked to provide some documents.

Q - I failed to re-enrol. What are my options now?
A - Go to Student Services and talk to them first. You have 3 options: 1) leave the country 2)study in another college in that case, student will need to pay the cancellation fee 3) study with us as a brand new student and study GE until the next intake date

Q - I would like to move to another college. What should I do?
A - You will need to talk to Student Services before week 7 of the term. They will ask you to fill in a Student Course Variation Form. After week 7 a cancellation fee applies.

SCHS questions

Q - I want to check my attendance. Can I check it here?
A - Go to Student Services and fill in a request form to get a letter of attendance.

Q - I’m late and my teacher asked me to get a late slip.
A - Go to Student Services and fill in the late book.

Q - What should I do to cancel my course?
A – Go to Student Services and complete a Student Course Variation Form, add documents to process the cancellation from the course(air ticket, LOO, new visa label), pay the cancellation fee if it is applicable.

Q - What should I do to suspend my course?
A – Go to Student Services and complete a Student Course Variation Form, add documents to process the suspension from the course (medical certificates, air ticket, death certificate, etc)

Q - Where can I print?
A – In the computer lab

Q – Where can I check my results?
A – Check with your teachers.

Q - What should I do to take holidays?
A – Southern Cross High School students are not permitted to take holidays other than term breaks.

Q - Where can I find the leave form?
A - At Student Services

Q - What are the options to do my payment?
A - EFTPOS, Credit Card, Cash, Direct deposit,

Q - Im looking for a job is there anyone here to help me with this?
A - Check the noticeboards and talk to your teacher.

Q - What time is available the Computer Lab?
A - The Computer Lab is available when no classes are using it.

SSO

FAQ

Australia is considered to be one of the safest countries in the world. However, like in all countries/major cities, undue risks should not be taken in Sydney. For example, avoid poorly-lit areas at night time, do not provoke undue attention to yourself with loud behaviour, dress etc. and take care of your valuables and belongings at all times. If you are not familiar with Sydney or if you must travel at night, travel with a friend. Also do not accept a ride in a car from someone you do not know, even if they seem friendly or helpful.