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FAQ

If you have a question about the College please check below. If you can't find an answer to your question please contact the College.

Courses

Q : What does CoE mean? 
A : Confirmation of Enrolment


Q : What does DIBP mean?
A : Department of Immigration and Border Protection


Q : I got an SMS from APC to pick up my medibank card. Where do I pick up?
A – For Kent St- All you need to do it to visit the reception area and look in the student pigeonholes. For all other campuses please ask at reception.

Q : I lost/left my ________ in the classroom. Where can I find it?
A : Please go to your reception and ask for the lost and found box.

Q : I requested a document and I received an SMS to pick it up at Kent St. Where can I get it?
A : Please go to reception to pick up any requested documents.

Q : I want to get a student ID.
A : If it is your first ID we will take a picture of you at your orientation (both ELICOS and VET students) then please visit your campus reception to pick it up.

Q : Can you photocopy things for me? Can I buy paper from APC for printing? Can I buy a notebook?
A : Of course. The pricing is as follows: photocopies - 20 cents per page, blank printing paper - 20 cents per sheet, recycled printing paper - free, notebooks - $2 each.

Q : Printer/Internet in the computer labs is not working
A : Not a problem, we will come and assist you and, if required, an IT technician will be called.

Q : My classroom is closed. Can you please open this for me?
A : If not locked for security reasons, one of our Student Services staff can unlock it for you.

Q : I have an appointment with ________. Can I please see her/him?
A : Of course, we will ring that person and inform them of your arrival.


English Courses

Q : What are the requirements to apply for an ELICOS course?
A : Applicant’s Passport/visa

Q : Can I get a copy of Unit ___ for ___ level? How much do I need to pay for it?
A : Yes we can provide students with a copy of a chapter of their textbook which costs $5. However if you will be studying longer than 3 weeks, due to copyright laws you will need to purchase the full textbook.

Q : I got a message about my low attendance and absences but I was in class. Can you check what happened?
A : Sure we will double check with our class rolls and consult your teacher.

Q : I want to change session from Morning to Evening. What form should I fill in?
A : Fill out a Student Course Variation Form to change session. All forms requesting a session change need to be submitted before Wednesday.

Q : I want to check my attendance. Can I check it here?
A : Yes we can check your attendance rate on the spot however should you want it on a document you will need to do a request form.

Q : I’m late and my teacher asked me to get a late slip.
A : Please fill out the ELICOS late book at Student Services / Reception. A yellow late slip will also be made for you to give to your teacher.

Q : I was supposed to take the class movement test today but my name is not on the list. What should I do?
A : Go to Student Services and ask to speak to the Academic Manager.

Q : I want to speak to someone about issues/complaints about my class/teacher.
A : We have a grievance form available for you and all grievances are investigated and a student advised of the outcome. APC values student feedback.

Q : I failed my test and I would like to know why
A : Go to Student Services and ask to speak to the Academic Manager.

Q : I would like to move to another college. What should I do?
A : Go to Student Services and fill in a Student Course Variation form.

Q : I am going back to my home country. What should I do?
A : Go to Student Services and fill in a Student Course Variation form.

Q : I would like to know how long I have been studying in my current level
A : Go to Student Services and ask them to check for you.

Q : I want to get my textbook
A : Go to Student Services. If you have paid a textbook fee your textbook will be given to you. If you change levels you will need to pay for your new textbook.

Q : How much do I need to pay for a text book? (First/second time)
A : First time: $90, Second time: $80.

Q : Where is the class movement test? What time is the class movement test? When is the class movement test?
A : The Common Room at 2:15pm every Wednesday.

 


Vocational Courses

Q : I want to check my last term’s results. Where can I check it?
A : Check the student portal (http://aimslive.apc.edu.au/student). Log in with your SID number; your password is the same as your online password.

Q : What time does my class start?
A : Go to Student Services and they will check for you. Alternatively, check the timetable on your MyAPC (http://mobile.student.apc.edu.au).

Q : I received an SMS that I failed one subject. What should I do?
A : Go to Student Services. They will explain what you need to do. You may have to complete the Holiday Intervention Program or repeat the subject.

Q : I failed the Vocational entry English test. What are my options now?
A : You will need to do more English. Please go to Student Services to ask them what you need to do.

Q : What are the requirements to apply for a VET course?
A : Academic/English requirements depend on the course. Passport/visa requirements may also apply.

Q : Can I apply for a fee agreement? What is the procedure to have a fee agreement?
A : Go to Student Services and talk to them about the reasons for needing a fee agreement. They will tell you what your payment plan is (additional fee may apply).

Q : Can I get a timetable after the enrolment period?
A : No. If you have difficulty during the enrolment period please contact the College immediately. Late enrolments in weeks 1 and 2 of term are usually not possible without evidence of compassionate/compelling circumstances.

Q : What should I do if I was sick and I couldn't come to class?
A : Bring medical certificates and fill in a leave form at Student Services.

Q : What should I do if I cannot upload my assessments online?
A : See Student Services or send an email to helpdesk@apc.edu.au.

Q : I forgot my password to login to the online courses portal. What should I do?
A : See Student Services or send an email to helpdesk@apc.edu.au.

Q : What is the difference between suspend and defer my course?
A : Suspend means you are stopping for a while after the start date of your course. Defer means you are delaying the start of your course before the start date of your course

Q : I am going back to my home country. What do I have to do?
A : Go to Student Services to complete a Student Course Variation form. You may be asked to provide some documents.

Q : I failed to re-enrol. What are my options now?
A : Go to Student Services and talk to them first. You have 3 options: 1) leave the country 2) study in another college (in that case, you will need to pay the cancellation fee) 3) study with us as a brand new student and study GE until the next intake date

Q : I would like to move to another college. What should I do?
A : You will need to talk to Student Services before week 7 of the term. They will ask you to fill in a Student Course Variation form. After week 7 a cancellation fee applies.