Many courses at APC include work placements, giving students an opportunity to gain valuable experience and contacts before graduation. Selected students may also participate in ProjectBase, which enables groups to work with industry stakeholders on an idea, concept, project, or business plan.
BSB20120
Certificate II in Workplace Skills
Make your start in the business world with this practical entry-level qualification, equipping you with basic skills for an office environment.
Delivered by
This introductory course is perfect for school leavers and students who have never worked in business and want to find entry-level administrative or customer service roles such as:
- Customer Service Advisor
- Data Entry Operator
- General Clerk
- Payroll Officer
- Typist
- Word Processing Operator
- Administration Assistant
- Office Assistant
Are you a domestic or international student?
Course Structure
- Sustainable and Safe Work Practices
- Develop Self-awareness
- Self-management
- Customer Service 1
- Workplace Teamwork 1
- Technology in Business 1
Recognised Prior Learning (RPL) is available for all courses, subjects and units of learning and competency being offered by APC and APC Design School.
If you have experience, skills and knowledge in your field of work – you may be eligible or even close to attaining a related qualification.
All vocational courses are assessed through a combination of assessment types that may include examinations, essays, reports, group tasks, portfolios and/or presentations.
Entry Requirements
Academic:
Successful completion of Australian Year 9 or equivalent.
English language proficiency requirements:
This Course requires you to be at a Pre-Intermediate English Level or have completed the English Proficiency Skills test with an Overall Minimum Pass Rate.
See below requirements to meet an Pre-Intermediate English Proficiency level:
| ELICOS Provider | Number of Weeks in this English Level | Minimum Attendance | Entry Level Test Required |
| English Unlimited | 8 weeks minimum | 80% | Minimum Attendance achieved |
| Other approved ELICOS colleges | 10 weeks minimum | 80% | Minimum Attendance achieved |
| Absence of ELICOS school proof | YES |
For detailed information please review the documents Minimum Entry Requirements for APC Courses and English Proficiency Tests Comparison chart.
To participate in APC courses students need to have certain technical equipment, software and design equipment. Please check this Technology and Equipment Standard for Students.
Sample Timetable
| DAY TIMETABLE | ||||
| DAY 1 | 09:00 - 12:00 | Subject 1: Livestream Lecture | 13:00 - 16:00 | Subject 2: Livestream Lecture |
| DAY 2 | 09:00 - 13:00 | Subject 1: Interactive Livestream Tutorial with on-campus support | 13:30 - 17:30 | Subject 2: Interactive Livestream Tutorial with on-campus support |
| DAY 3 | 09:00 - 13:00 | Online Subject: Livestream Tutorial with on-campus support | 15:30 - 17:30 | Enhance Your Employability Skills (EYES) tutorial |
- EVENING TIMETABLE – Timetabled sessions are as above with the exception of Lectures
Subject 1 Livestream Lecture 14:00 – 17:00
Subject 2 Livestream Lecture 18:00 – 21:00 - The above is a sample timetable. Actual timetables may vary between campuses. Please contact APC to find out more information on the specific timetable for this course at the campus of your choice. Student timetables are available in MyAPC.hub. Click here to access the Tutorial Topic Calendar FAQ .
- International students are expected to attend and study 20 timetabled hours per week.
Trainers & Assessors
Industry Connections with Work Integrated Learning
Apply in 3 easy steps
1
Prepare
Read through the admissions criteria and ensure you meet the entry requirements.
3
Offer
We’ll contact you to confirm the details and help you through the rest of the process.
Bundle and Save on Visa Costs
Course bundling is when you apply for a series of related courses, instead of just one course, saving you money on your visa costs.
For example, if you are interested in a Certificate II or Certificate III course, you can combine it into a bundle with a related Certificate IV course. Or combine a Certificate IV course with a related Diploma and Advanced Diploma.
